In the midst of the devastating forest fires that recently affected the Lirquén area, the critical infrastructure of one of our main clients —the logistics operator DP World in Lirquén— faced an emergency scenario.

The fire not only threatened the facilities, but completely destroyed the external fiber optic plant and the terrestrial internet links. In a matter of minutes, the port was disconnected. Without connectivity, the port operations stopped, putting at risk the logistics chain and, most importantly, the job stability of hundreds of people who depend on the port’s activity in a moment of extreme vulnerability.

Given the emergency, the client trusted in the responsiveness of Comfidentia. The challenge was clear: restore communication in an environment where traditional infrastructure would take weeks to be repaired.

Our strategy centered on the immediate implementation of low orbit satellite technology (Starlink):

• Emergency Deployment: We mobilized our technical team to navigate the difficulties of access to the affected area.
• Configuration and Integration: We didn’t just install the hardware; we managed all technical and network proceedings to ensure that the satellite link integrated perfectly with the internal infrastructure of the port.
• Traffic Prioritization: We configured the systems to ensure that critical loading and unloading operations had guaranteed bandwidth.

Results: More than Bits, hope for the region thanks to the agility of our team and the client’s trust, we achieved an operational milestone:

• Response Time: Total restoration in less than 24 hours
• Business Continuity: 100% recovery of port operations
• Social Impact: Safeguarding of the job source of the families affected by the fire

Conclusion

This case demonstrates that, for Comfidentia, IT consultancy goes beyond keeping servers turned on; it is about being the ally that responds when the environment is most hostile. We managed to have DP World of Lirquén reconnect with the world, demonstrating that with the adequate technology and the correct management, no crisis is insurmountable.