Frequently Asked Questions
Answers to frequent questions about Comfidentia B2B cybersecurity services, Savira, NetLynxer, Netlumen, ISO 27001, PCI DSS, and how we differ from traditional consultancies.
Frequently Asked Questions
What is B2B cybersecurity and why is it vital for companies in Chile?
B2B cybersecurity protects digital infrastructure, sensitive data, and operational continuity against cyber threats. In Chile, with the rise of attacks such as ransomware, a proactive cybersecurity strategy is vital to avoid financial losses and reputational damage.
What is Savira?
Savira is our infrastructure monitoring and inventory platform. Using lightweight agents on servers (Linux, Windows, macOS), it automates inventory of systems, hardware, network, and services; provides executive dashboards with metrics (CPU, memory, disk, network); generates smart alerts; and adds security-posture analysis (ports, firewall, vulnerabilities, and compliance). It is designed to replace manual inventories and reviews with continuous 24/7 visibility.
How does NetLynxer work?
NetLynxer is our enterprise network management and monitoring platform. It automatically discovers devices (switches, routers, and other network gear) using SNMP, SSH, LLDP, and CDP; builds the network topology; centralizes inventory; shows real-time interface metrics; and provides diagnostics (ping, traceroute) plus an integrated SSH terminal in one web console. It is designed for accurate operational network visibility—not host vulnerability scanning.
What is Netlumen?
Netlumen is our network and application performance observability (NPM/APM) platform. It captures traffic via SPAN/mirror (no endpoint agents), performs deep protocol analysis (HTTP, DNS, TLS, and more), and enables forensic deep dives, flow maps, anomaly detection, and executive reports. It provides visibility into real network traffic for operations and security teams.
Does Comfidentia support certifications such as ISO 27001 or PCI DSS?
Yes. Comfidentia provides specialized compliance consulting. We support companies through audits, technology adaptation, and Information Security Management System (ISMS) design to achieve certifications such as ISO 27001 and PCI DSS.
What types of companies are Comfidentia's services designed for?
We work with B2B companies in Chile and Latin America that handle critical data and require high operational availability. Our clients span finance, port logistics, retail, and technology, adapting cybersecurity solutions to their digital maturity.
What differentiates Comfidentia from traditional consultancies?
We combine expert consulting with our own technology:
- Savira — agent-based infrastructure inventory and monitoring (servers, metrics, alerts, and security posture).
- NetLynxer — network management and monitoring (topology, device inventory, diagnostics, and SSH).
- Netlumen — NPM/APM observability from SPAN/mirror traffic, without endpoint agents.
Together they support operational continuity with actionable data, beyond static annual audits.